Contact us
We read every message and try to reply to most within a few business days. The fastest way to get a useful response is to be specific about what you're trying to figure out.
Best ways to reach us
- Email: hello@policy65.com — for general inquiries, feedback, and topic suggestions
- Editorial corrections: editorial@policy65.com — for factual errors, outdated information, or accuracy concerns
- Partnership inquiries: partnerships@policy65.com — for licensed agent partnerships, advertising sales, and content collaboration
Things we can help with
- Suggesting topics or coverage questions we should write about
- Pointing out errors, outdated information, or unclear sections
- Sharing feedback on what's helpful or confusing
- Press inquiries
- Partnership and licensing discussions
Things we can't help with
We're an editorial publication, not an insurance agency or government office. We can't:
- Quote you specific Medicare Advantage or Medigap rates — for that, contact a licensed agent or visit Medicare.gov
- Enroll you in Medicare or change your plan — Medicare itself handles this at 1-800-MEDICARE or medicare.gov
- Look up your specific coverage details, claims, or plan information — call your plan's member services number on your insurance card
- Provide personalized financial, legal, medical, or insurance advice — that requires a licensed professional with knowledge of your specific situation
What to include when you write
To help us respond usefully, include:
- The specific page or topic you're writing about (URL is great)
- What you were trying to learn or accomplish
- What was unclear, missing, or wrong
- Any sources you've already checked
If you're suggesting a topic, telling us why you searched for it (and what you couldn't find) helps us prioritize.
Response time
We aim to:
- Acknowledge editorial corrections within 1 business day
- Publish substantive corrections within 5 business days of confirmation
- Reply to general inquiries within 3 business days
- Reply to partnership inquiries within 5 business days
We're a small team. If you don't hear back within a week, feel free to follow up — emails occasionally get caught in spam filters or buried under heavy mail volume.
Mailing address
Policy65
(physical mailing address available on request for partnership and legal correspondence)
Important: we don't provide medical or insurance advice
If you have a Medicare-related question that requires a personalized answer — coverage of a specific drug under your specific plan, whether you should switch from MA to Medigap given your specific health, what enrollment timing is best for your specific employment situation — please contact:
- Medicare directly: 1-800-MEDICARE (1-800-633-4227), TTY 1-877-486-2048
- Your State Health Insurance Assistance Program (SHIP): free, unbiased Medicare counseling — find your state's SHIP at shiphelp.org
- A licensed insurance agent: for plan-specific quotes and enrollment assistance
- Your healthcare provider's office: for medical and clinical questions
We're happy to point you in the right direction, but we can't replace a personalized consultation with someone licensed and informed about your specific situation.